kou9 Privacy Policy — How We Handle Your Data

1. Introduction

kou9 ("kou9", "we", "us", "our") operates the online casino and sportsbook platform accessible at kou9.vip (the "Platform"). This Privacy Policy describes how kou9 collects, uses, stores, shares and protects the personal information of users who access or register on the Platform, including visitors from Bangladesh and all other jurisdictions from which the Platform is accessed.

By using the Platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should stop using the Platform. This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the Platform as a whole.

2. Information We Collect

kou9 collects personal information in a number of ways — directly from you when you register an account or contact support, automatically when you use the Platform, and in some cases from third-party verification or payment services. The categories of information we collect are described below.

3. How We Use Your Information

kou9 uses personal information collected from Bangladesh players and other users for the following purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.

• Account creation and management: to register your account, verify your identity through KYC, and maintain accurate account records.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard and any other listed payment methods.
• Platform operation and improvement: to provide, maintain, and improve the kou9 betting and gaming service, including resolving technical issues and optimising platform performance for users in Dhaka, Chittagong and across Bangladesh.
• Security and fraud prevention: to detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, unauthorised account access and other prohibited activities.
• Responsible gaming: to monitor gaming activity for signs of problem gambling and to provide or enforce responsible gaming tools including deposit limits, session reminders and self-exclusion where requested.
• Customer support: to respond to your enquiries, resolve disputes, and communicate account-related information including security alerts and policy updates.

4. Legal Basis for Processing

kou9 processes personal data only where a lawful basis exists for doing so. The primary legal bases on which we rely are as follows.

• Contractual necessity: processing your identity, contact and payment information is necessary to enter into and perform our agreement with you as a registered kou9 player.
• Legal obligation: we are required to collect and retain certain data (including KYC documents and transaction records) to comply with applicable anti-money laundering, age verification and financial regulations.
• Legitimate interests: we process usage, behavioural and device data to improve the Platform, prevent fraud, ensure security, and provide a better gaming experience — where these interests are not overridden by your privacy rights.
• Consent: where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team at [email protected].

5. Data Sharing and Disclosure

kou9 does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below.

• Payment processors: we share the minimum necessary payment information with bKash, Nagad, Rocket, Upay, and other payment partners solely to process your deposit and withdrawal transactions.
• KYC and identity verification providers: we share identity documents and verification data with third-party KYC service providers as required for age verification and anti-money laundering compliance.
• Game and platform providers: usage and session data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, Ezugi or Spribe) for the purpose of game delivery, dispute resolution and RNG audit compliance.
• Law enforcement and regulators: we will disclose personal data to competent authorities, courts or regulatory bodies where required to do so by law, court order or legitimate regulatory directive.

All third-party service providers with whom kou9 shares personal data are required to process that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. kou9 does not permit its service providers to use your data for their own independent purposes.

6. Cookies and Tracking Technologies

kou9 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small text files placed on your device by the Platform when you visit. They allow us to remember your session, keep you logged in between visits, and understand how players navigate the site.

We use the following types of cookies: (a) Strictly necessary cookies — required for the Platform to function correctly, including session authentication and the shopping cart equivalent in the cashier. These cannot be disabled without breaking core functionality. (b) Performance and analytics cookies — collect anonymised data about how the Platform is used, which pages receive the most traffic and where errors occur. This data is used in aggregate and does not identify individual users. (c) Functional cookies — remember your preferences such as language settings. Most modern mobile browsers allow you to control or delete cookies through your browser settings. Disabling strictly necessary cookies may prevent some features of the Platform from functioning.

7. Data Security

kou9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration and disclosure. These measures include 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, password hashing using strong one-way algorithms, device verification prompts on new login attempts, automatic session timeout after periods of inactivity, and restricted internal access to personal data on a need-to-know basis.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your account has been compromised or you have identified a potential security vulnerability, please contact us immediately at [email protected]. We will investigate and respond promptly. Do not share your account credentials with anyone — kou9 staff will never ask for your password.

8. Data Retention

kou9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account and identity data is retained for the duration of your active account plus a minimum of 5 years after account closure; transaction and payment records are retained for a minimum of 5 years from the date of each transaction; gaming activity logs are retained for a minimum of 3 years; device and usage data collected via cookies or analytics is retained for up to 13 months from the date of collection.

When personal data is no longer required, kou9 will securely delete or anonymise it. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion becomes possible.

9. Your Data Rights

As a user of the kou9 Platform, you hold a number of rights in relation to your personal data. To exercise any of the rights below, please contact our support team at [email protected] with your registered account details. We will respond within a reasonable time and in any event within 30 days of receiving your request.

Please note that certain rights may be limited where kou9 is required to retain your data by law (for example, anti-money laundering regulations require us to retain transaction records regardless of an erasure request). We will always explain clearly if a limitation applies to your specific request.

10. Protection of Minors

The kou9 Platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been provided by or collected from a minor, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on kou9, please contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with any verified report.

11. Third-Party Services and Links

The kou9 Platform may integrate with third-party game providers, payment gateways and analytics services. These third-party services operate under their own privacy policies and kou9 is not responsible for their data practices. Where such integrations collect data directly (for example, a game provider's client running inside the Platform), we ensure that contractual data protection obligations are in place. kou9 does not embed outbound links to external websites in its main Platform interface, and this Privacy Policy does not cover any third-party website you may navigate to independently.

12. Changes to This Privacy Policy

kou9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised. We may also notify registered users of significant changes via their registered contact details. It is your responsibility to review this Privacy Policy periodically.

Your continued use of the Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using the Platform and request account closure by contacting [email protected].

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way kou9 handles your personal data, please contact our support team. You can reach us by email at [email protected] — this address is displayed as plain text and is not a clickable link. Our support team is available 24/7 and will respond to data privacy enquiries as promptly as possible. Please include your registered mobile number and a clear description of your enquiry so we can assist you efficiently.