Responsible Gaming — Play in Control with kou9

Our Commitment to Responsible Gaming

Our commitment is not simply a policy statement — it is built directly into the kou9 platform through practical, always-accessible tools that every registered player can use at any time. We also train our support team to identify and respond to signs of problem gambling among Bangladesh players, and to handle all responsible gaming requests with care and without judgment.

kou9 supports the principle that gambling is a leisure activity, not a source of income. We encourage all players to set and stick to a budget before they play, treat any losses as the cost of entertainment, and take regular breaks. If at any point you feel that your gambling is getting out of hand, please use the tools described on this page or contact our support team immediately.

Responsible Gaming Tools Available on kou9

Every registered kou9 player has access to the following responsible gaming tools directly from their account settings. These tools are always available — no waiting period, no approval required — and can be adjusted or activated at any time after logging in.

How to Access Your Responsible Gaming Settings

All responsible gaming tools on kou9 are accessible from your account settings after logging in. Navigate to the Account menu, select Responsible Gaming, and you will find each tool listed with step-by-step instructions. Setting a deposit limit or session reminder takes less than one minute. Self-exclusion requests require contacting our support team at [email protected] to ensure your request is properly verified and recorded.

If you are having difficulty activating a tool or if you need an immediate cooling-off or self-exclusion, please do not wait — contact our 24/7 support team directly and we will action your request right away. Your responsible gaming requests are treated with complete confidentiality.

Recognising Warning Signs of Problem Gambling

Problem gambling does not always look the same and it can develop gradually over time. Being aware of the following warning signs — in yourself or someone you know — is an important first step toward getting help.

If you recognise any of these signs in your own behaviour, please take immediate action. Use the self-exclusion or cooling-off tools in your kou9 account settings, or contact our support team directly. You do not need to wait until things become serious — reaching out early is always the right choice.

Quick Self-Assessment

Answer the following questions honestly. If you answer yes to two or more, we strongly encourage you to use our responsible gaming tools or contact support.

• Do you find yourself gambling with money meant for rent, food or bills?
• Do you need to bet increasingly larger amounts to feel the same level of excitement?
• Have you made repeated unsuccessful attempts to cut back or stop gambling?
• Has your gambling affected your work, studies or relationships in Bangladesh?
• Do you feel that gambling is the main way you cope with stress, loneliness or anxiety?

There are no wrong answers — this assessment is for your own awareness only. kou9 does not record your responses, and completing this assessment does not trigger any account action. If your answers concern you, please reach out to our support team at [email protected] for a confidential conversation.

Protection of Minors

The kou9 platform is strictly restricted to adults aged 21 and above. We apply age verification checks during registration and reserve the right to request supporting identity documents — such as a national ID card or passport — at any stage of a player's account lifecycle. Any account found to belong to a person under the age of 21 will be closed immediately and any associated balance will be returned after verification.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has opened or is using a kou9 account, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on any verified report without delay. We also recommend that parents and guardians use parental control or device-filtering software to prevent minors from accessing online gambling platforms.

The kou9 Responsible Gaming Pledge

kou9 pledges to uphold the following standards in our approach to responsible gaming for all Bangladesh players.

• We will never market gambling as a method to earn money, solve financial problems or as a guaranteed source of profit.
• We will make responsible gaming tools clearly visible and accessible to every registered player without barriers.
• We will honour all self-exclusion and cooling-off requests promptly and without applying pressure to reverse the decision.
• We will train our support team to recognise signs of problem gambling and handle all related communications with sensitivity and discretion.
• We will strictly enforce the 21+ age restriction and act immediately on any verified report of underage access.

Get Help — Contact Our Support Team

If you are concerned about your gambling or the gambling of someone you know, please do not hesitate to reach out. Our support team is available around the clock and all responsible gaming enquiries are handled with complete confidentiality. You will not be judged and your account will not be penalised for asking for help.

Remember: you are always in control. kou9 is here to support you, not just as a gaming platform, but as a responsible operator that genuinely cares about the well-being of every player in Bangladesh. Reaching out is a sign of strength, not weakness.